Consumer Protection:

Question: How do Ontario consumer protection laws affect my purchase if a company misrepresented what I was buying?

Answer: In Ontario, your rights against misleading or unfair sales practices typically come from the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, and related common-law implied warranties, so you may be able to get remedies when a seller’s description, contract terms, or performance does not match what was promised    to assess your situation and the best next step, Wennekers.Legal™ offers professional legal services across Ontario and can review your contract, receipts, and communications, then help you plan options to resolve the dispute, call (647) 701-1162.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact Wennekers.Legal™ by phone at: (647) 701-1162 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: